Returns
Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, send an email at sarah@swiftlyfound.com
The return address is set by default to the Printful facility (our print on demand partner). When we receive a returned shipment, an automated email notification will be sent to us. Unclaimed returns get donated to charity after 30 days. In the event that the product is not returned to the designated address, we regret to inform you that we cannot be held liable for any refund or replacement. It is imperative that returns are directed to the specified address to ensure proper processing.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print on demand partner. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our print on demand partner and you will be liable for the cost of a reshipment to you (if and as applicable).
Unreturnable products.
- Gift Cards.
- Downloadable software products.
- Some health and personal care items.
Returned by Customer
It is best to contact us at sarah@swiftlyfound.com before returning any products (where applicable) to the return address. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our print on demand partner’s ccustomer Service (Printful) and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore, Swiftly Found, in alignment with Printful, reserves the right to decline returns at its discretion
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Refunds.
After your return is received by Printful (our print-on-demand partner) and they confirm its receipt to us, we will promptly send you an email notification acknowledging the arrival of your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Late or missing refunds
After refunds are issued, you will receive an email notification confirming the transaction. However, we acknowledge that occasional delays may occur.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
If you’ve done all of this and you still have not received your refund yet, please contact us at sarah@swiftlyfound.com
Contact us at sarah@swiftlyfound.com for questions related to refunds and returns.
Last updated on May 7 2024